Endlessly exhausting possibilities: Pandemic planning in support services

Abstract

With each new calendar or academic year, we hear platitudes like "the possibilities are endless!"Many of us in higher education have been anticipating coming changes as the industry undergoes a transformation. Yet no one expected a pandemic to strike and completely upend life as we knew it, hastening change and forcing us to re-envision and reinvent daily operations, on a weekly or even daily basis. How did the Campus Relations group in Drake University's Information Technology Services respond to the pressure? The leadership team will share how we anticipated upcoming changes, developed contingency plans, adapted on the fly, and kept operations going. Did we exhaust all the possibilities? Or did the possibilities exhaust us? Attend our session and make your own determination!