Influential Financial Factors of Employee Engagement Outcomes within SME Business in Malaysia: A Qualitative Study

Abstract

A great deal of interest in employee engagement has been witnessed over the years. Eventhough previous researchers have established the relevance of employee engagementand their desired outcomes, an examination of the existing literature has revealed agap. Against the backdrop of the importance of employee engagement within smalland-medium enterprises (SMEs), the purpose of this study was to qualitatively exploreemployee engagement outcomes at the organisational level, particularly the influentialfinancial factors. Participants of this study shall include the top managers of SMEs inMalaysia. Eight financial factors namely profitability, productivity, revenue, businessgrowth, account receivable, shrinkage, operating margin, and return-on-asset (ROA)were identified. This study will employ the snowball sampling technique and converginginterviewing was suggested to be used to gather data to confirm the proposed conceptualframework. Finally, data will be analysed using content analysis.