Not Rocket Science: Implementing Efforts to Improve Working Conditions of Social Workers

Abstract

The aim of the study was to investigate if the working conditions of child welfare social workers in one municipality would be improved after the implementation of three initiatives: weekly small group supervision for newly educated social workers, team-strengthening activities and training for the team leaders. Five teams consisting of thirty-six child welfare social workers and five team leaders participated. At project start and after the two project years (2017-2018), the social workers' perception of their working conditions was measured by a questionnaire (QPS Nordic). After the two years the social workers rated several aspects of their working conditions more positively. They were more satisfied with the organisational climate and leadership and with the collaboration in their work group. Turnover, which had been high for many years, had almost stopped and vacancies were now filled. The social workers were now more often satisfied with the quality of their work. Interestingly, these positive changes had occurred at the same time as the social workers now reported higher demands and more often experienced role conflicts. The overall results of this small-scale study indicate that working conditions of social workers can be improved after the implementation of rather modest means.