The user view of the quality of IT-supported health care processes is very important for a successful performance of these processes. Current approaches to process quality do not capture this point of view explicitly. This position paper provides a first collection of indicators for this view. © 2010 Springer-Verlag.
CITATION STYLE
Ammenwerth, E., Breu, R., & Paech, B. (2010). User-oriented quality assessment of IT-supported healthcare processes - A position paper. In Lecture Notes in Business Information Processing (Vol. 43 LNBIP, pp. 617–622). Springer Verlag. https://doi.org/10.1007/978-3-642-12186-9_59
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