Knowledge Management and Job Satisfaction

Abstract

Knowledge management is a tool that includes human, processes and technology for managing information and knowledge resources in an organization. With its variety of benefits, job satisfaction appears within the knowledge management process in industries. This paper reviews the relationship of knowledge management with job satisfaction concentrate on healthcare in Malaysia. Numerous organizations such as business, banking, telecommunications as well healthcare which is focus on had knowledge management relevance. Using the scoping review technique, a number of scholarly articles on knowledge management related subjects and job satisfaction in different industries have been gathered and reviewed. The majority analysis of the retrieved articles found that knowledge management positively correlate with job satisfaction. It is also identified that knowledge management are crucial in every industry that being discussed.