Preface: Fin- & insuretech

Abstract

FinTech and InsurTech provide technologies that can make financial services more efficient, but also have the potential to disrupt the marketplace. They have assumed an increasingly high profile in the past five years, with investment and research in the InsurTech sector accelerating dramatically since the beginning of 2015. In this article I focus on the current position from the point of view of the non-retail insurer, a space which InsurTech has not yet disrupted, but which it has already begun to make more efficient and innovative. I look briefly at the FinTech and InsurTech landscape, before analyzing possible insurer responses and strategies. I cover the various stages of the customer journey, from initial contact to claims payment.