How to Assess Business Technologies and Systems - A Global Approach with a Case Study

Abstract

The role of technology is becoming increasingly significant in the growth and efficiency of businesses. Used in various industries, Technology Assessment consists of monitoring technologies and their relationship to their environment, thus contributing to the survival of companies in competitive markets. Technology Assessment will help identify existential problems and clarify them but will not solve them. The Technology Assessment Model reflects the everyday experiences of acquiring or using technology, as well as the perceived needs of the user. The focus of this paper is to create a global technology assessment model by studying the Technology Assessment Model 3 model. The questionnaire template is composed of seven sections. As a case study of the model created, the ioAttend platform was used. The sample questionnaire was adapted to the platform and collected responses with ioAttend users to understand their evaluation. It was concluded that users (acceptance average higher than 4) are more satisfied than administrators (acceptance average close to 4) for the four constructs evaluated. Kendall’s Tau has a coefficient between −1 and 1, and its analysis revealed that most questions are either unrelated to each other (Tau coefficient equal to 0) or have an almost perfect relationship (coefficient close to 1).