Improving the diagnosability of business process management systems using test points

Abstract

The management and automation of business processes have become an essential task within IT organizations, where the diagnosis is a very important issue, since it enables fault isolation in a business process. The diagnosis process uses a set of test points (observations) and a model in order to explain a wrong behavior. In this work, an algorithm to allocate test points is presented, where the key idea is to improve the diagnosability, getting a better computational complexity for isolating faults in the activities of business processes. © 2011 Springer-Verlag.