ProcessWiki: A contribution for bridging the last mile problem in automotive retail

Abstract

In many real-world business process management (BPM) installments, the benefit of BPM is diminished by an insufficient implementation of the to-be business processes. One of the key reasons for this problem is the complexity of classical process modeling representations that exceed the BPM knowledge of many target groups. This contribution introduces the ProcessWiki method, which adapts the BPM 2.0 and adaptive case management (ACM) approaches. The ProcessWiki method has two primary objectives: (1) Providing a method that allows communicating business process models in a way that is easily understood by employees with little or no BPM knowledge and (2) enabling these employees to improve "their" business processes by using collaborative tools. The method was developed during a joint project with the BMW Group and is illustrated using a corresponding software solution. © 2012 Springer-Verlag Berlin Heidelberg.