Exploring Relationship Between User Satisfaction and Impacts of Digital Competence Certification System in Schools

Abstract

This research developed a measurement instrument to assess user satisfaction and impact of digital competence system in primary and secondary schools. The testing platform was a prototype of a digital competence certification system that has been developed and piloted during 2019 in primary and secondary schools in six European countries involving more than 800 teachers and 6.000 students. In the process of evaluation, 298 teachers’ responses were analysed, and the measurement instrument was evaluated for validity and reliability. Results revealed a strong positive relationship between user satisfaction and impacts the DC system has on teachers and their work. Such a relationship is expected to engage teachers to use the system as well as their students to acquire new competences. Moreover, it is concluded that satisfaction contributes to motivation, user experience and performance within the system.