CITATION STYLE
Fliess, S., Dyck, S., & Volkers, M. (2020). Calling for a Multisensory Perspective on Customer Service Co-creation. In Perspektiven des Dienstleistungsmanagements (pp. 77–104). Springer Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-658-28672-9_6
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