Matching person and technology

Abstract

A good match of person and technology requires attention to aspects of the environments in which the technology will be used, the needs and preferences of the user, and the functions and features of the technology. If the match is not a quality one from the standpoint of the consumer, the technology may not be used or will not be used optimally. There is a need for an improved person-AT matching and outcome assessment process because studies and reports show in general that there is a high level of dissatisfaction and nonuse of technology by consumers.