This article reports the results of a research aimed at investigating the impact of an ERP system on organizational processes and individual employees in a public sector organization (Italian Regional Council). Through a qualitative method (Focus Groups - FG) interesting results have come out: system introduction planning, organizational and technical aspects seem to be relevant issues to be addressed in order to improve ERP system's effectiveness. Through a structured questionnaire, a larger sample of employees will be involved in the second phase, aimed at testing the constructs which emerged with the FG analysis and the relationships among them. © Springer-Verlag 2011.
CITATION STYLE
Spano, A., & Bellò, B. (2011). The impact of using an ERP system on organizational processes and individual employees. In Information Technology and Innovation Trends in Organizations - ItAIS: The Italian Association for Information Systems (pp. 83–90). Physica-Verlag. https://doi.org/10.1007/978-3-7908-2632-6_10
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