Twitter, disasters and cultural heritage: A case study of the 2015 Nepal earthquake

Abstract

The purpose of this paper was to understand how Twitter users responded to the cultural heritage damaged during the 2015 Nepal earthquake. This paper utilizes 201,457 tweets (including retweets) from three different data sets. The analysis shows that approximately 4% of tweets were regarding cultural heritage. Moreover, asymmetrical information was available on Twitter regarding cultural heritage during the Nepal earthquake, that is not every site received equal attention from the public. Damaged sites received more attention than unaffected sites. The content of tweets can be divided into five categories: information, sentiment, memory, action and noise. Most people (89.1%) used Twitter during the disaster to disseminate information regarding damaged cultural heritage sites.