Understanding iPusnas User Experience Among Students, Workers, and Housewives

Abstract

iPusnas, a mobile library application owned by the National Library of Indonesia, allows users to borrow digital books accessible through mobile devices freely. However, the application has received unfavorable reviews on the digital marketplace. This research examines iPusnas’ user experience by assessing factors such as effectiveness, efficiency, satisfaction, and subjective user experience. The study targets end-users composed of students, workers, and housewives. A mixed-method strategy is used in this study, incorporating usability testing, the System Usability Scale (SUS), and the User Experience Questionnaire (UEQ) as data-gathering techniques. Findings suggest a minor yet significant variation in effectiveness. There are no considerable differences across groups regarding efficiency and satisfaction. However, students demonstrated low satisfaction levels, while workers and housewives rated their satisfaction as adequate. The UEQ data shows that the app scores below average in the Attractiveness and Efficiency categories, while its Perspicuity score is poor. The study concludes by discussing these findings’ implications, suggestions, and potential limitations.