ClimateQUAL: Organizational Climate and Diversity Assessment

Abstract

ClimateQUAL™ is the latest assessment tool in the assessment toolkit development by ARL and accessible through the StatsQUAL® gateway to library assessment tools. The tools available through StatsQUAL® are combining the power of both quantitative and qualitative methods and are integrated into a platform that allows easy data collection, analysis and presentation of the results. The goal is to establish an integrated suite of library assessment tools that tell users' library success stories, emphasize customer-driven libraries and demonstrate responsiveness and engagement in improving customer service. This paper accomplishes three learning outcomes: (1) identifies the elements of a healthy organization in order to improve customer service; (2) identifies the dimenstions that are relevant to a healthy organization climate in order to measure them effectively; and (3) helps us understand the relation between organization climate, culture and diversity as measured by ClimateQUAL™: Organizational Climate and Diversity Assessment.