Heuristic inspections are often carried out in a rather restrictive manner in the sense that they often address one or two of User Experience aspects. These two generally being: usability and “user experience”. This fails to consider UX as it should be [considered]: through a holistic approach. Thus, we suggest to go beyond that by opting for what we have called an Integrative Heuristic Inspection that takes into account issues of: accessibility, usability, emotions & motivation and persuasion, and that aims to simplify the overflow of recommendations UX professionals are faced with nowadays. We illustrate our proposal by a case study carried out on an insurance prospecting tablet application. We analyzed the results of the inspection separately for each dimension as well as combined across dimensions. Implications for a reflection on the structuring of the criteria for a general criteria-based approach in UX are discussed.
CITATION STYLE
Urrutia, J. I. G., Brangier, E., Senderowicz, V., & Cessat, L. (2018). Beyond “Usability and user experience”, towards an integrative heuristic inspection: From accessibility to persuasiveness in the UX evaluation a case study on an insurance prospecting tablet application. In Advances in Intelligent Systems and Computing (Vol. 607, pp. 460–470). Springer Verlag. https://doi.org/10.1007/978-3-319-60492-3_44
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