Penentuan Tingkat Kepuasan Pasien BPJS Terhadap Kualitas Pelayanan di Rumah Sakit dengan Menggunakan Algoritma C4.5

Abstract

BPJS patient satisfaction is one of the most important things in assessing the level of service provided by the hospital to its patients. The purpose of this study was to determine the quality of service to the satisfaction of patients with BPJS Hospital Tk. IV 01.07.01 Pematangsiantar which is reviewed from the aspects of Reliability, Responsiveness, Assurance (Insurance), Emphaty (Empathy), Tangibles (Real Form) in patients with BPJS Hospital Tk. IV 01.07.01 Pematangsiantar. At the Tk Hospital. IV 01.07.01 Pematangsiantar the five aspects have not been measured with certainty, so the Tk Hospital. IV 01.07.01 Pematangsiantar find it difficult to determine which aspects should be improved. By using the C4.5 algorithm, the author tries to measure the five aspects so that a decision tree is formed. After manual calculation, then verification is done using RapidMiner software. Tests carried out with RapidMiner software by using the apply model %Performance.