The Implementation of Digital Transformation on Improving Public Services

Abstract

This study aimed at determining the extent of digital transformation by the Ministry of Agrarian Affairs and Spatial Planning in improving public services, so it is hoped that this research can measure the impact of digitization on public services. This study applies a qualitative method with a descriptive approach. The data was collected through observation, documentation, and interviewing sources. The data analysis was carried out through data reduction methods, presentation, and conclusion.