Design Considerations for an NLP-Driven Empathy and Emotion Interface for Clinician Training via Telemedicine

Abstract

As digital social platforms and mobile technologies become more prevalent and robust, the use of Artificial Intelligence (AI) in facilitating human communication will grow. This, in turn, will encourage development of intuitive, adaptive, and effective empathic AI interfaces that better address the needs of socially and culturally diverse communities. In this paper, we present several design considerations of an intelligent digital interface intended to guide the clinicians toward more empathetic communication. This approach allows various communities of practice to investigate how AI, on one side, and human communication and healthcare needs, on the other, can contribute to each other's development.