Preparing the IT Operation for Production

Abstract

Any successful software implementation, be it on-premise or in the cloud, includes the preparation for production. Layers of the support organization might have to be established and prepared. Particularly, the cutover phase and the HyperCare phase require special attention. While the project implementation organization might be still available for a short period of time, all their skills and experiences from the implementation phase will dissolve together with the project. The long-term focus and the strategic charter of the support organization come into the center to ensure an incident management process for quick problem resolutions during the HyperCare phase and the Standard IT Operations phase. It provides a smooth IT operation and some fantastic end-user experiences.