Graphical interface design for chatbots for the needs of artificial intelligence support in web and mobile applications

Abstract

The interest in the topic of conversational agents has been continuously rising for the past few years, as the technology itself has proved to have multiple practical applications. This paper discusses the design principles for graphical interfaces of conversational agents implemented for the needs of any branch of business that may benefit from the introduction of such solutions, including customer service, healthcare, sales and various types of services. Requirements are defined according to current trends in application design, including the use on mobile devices. The paper presents a survey on solutions fulfilling the mentioned requirements and discusses emerging issues. The paper also describes and proposes a reply scenario model suitable for the needs of implementing a flexible graphical interface for a modern chatbot-based system.