A Positive Approach to Multiculturalism and Diversity Management in the Workplace

Abstract

(from the chapter) In this chapter, we make the case for the value of and the critical contributions positivity can make in leveraging diversity and multiculturalism in the workplace. Since this is the only chapter in this volume that focuses on the interface between work and multiculturalism, we start with an overview of diversity as it is manifested, influences, and is influenced by the workplace. We then introduce workplace positivity in general, and more specifically several work-related positive constructs and approaches that emerged as offshoots of the positive psychology movement. The term "diversity" as a demographic differentiator across groups in the workplace has been marked by a history of prejudice and an inferiority perspective (Ramarajan and Thomas 2012) that can lead to a deficit approach to multiculturalism and diversity management. We distinguish this deficit approach from a positive approach, which we propose should go beyond reducing, neutralizing, or even overcoming the negative, to also challenge the status quo and find new ways to understand, appreciate and leverage the full potential of a diverse workforce. Linkages between diversity, multiculturalism and positivity are then proposed, and future directions for the research and practice of multiculturalism in the workplace are offered. (PsycINFO Database Record (c) 2014 APA, all rights reserved)