Practice of promoting HCD education by a consumer-electronics manufacturer

Abstract

We conducted an internal e-learning course on the basics of HCD, starting in February 2008. E-learning is convenient in that any employee can take the course whenever they like. The e-learning course described in this report aims at preventing miscommunication regarding user interfaces. What we expect to achieve by realizing that purpose is, (1) to enable to memorization of the defined common terms, and (2) to encourage daily use of the common terms when talking about user interfaces in the workplace. Then we decided to select seven key words and three methods that make up the ten common terms. © 2009 Springer Berlin Heidelberg.