A technical service system to increase business efficiency and competitiveness

Abstract

There is a new understanding of the system and business strategy developing both in the industry and academia, the authors argue. Service is a system for ensuring a business’s stability and profitability, the formation of long-term competitive advantages, and company image, profit, and market share. The space-time system “service” is built from the model of the system of industrial segments, with the concept of the integral principle of constructing modules of segments and the “human”, as the key element. The critical module determines the direction of the industry. The system’s material and technical segment is the foundation on which the technical service system is based. This segment is not just an integral part of the automotive service system but also a critical element, forming the fundamental component of a service product. Companies operating in the segment develop the necessary foundation of the service business, contributing to its effective functioning and dynamic development. The authors describe a new format of relations that take on the character of partnership. The partnership goal is mutual benefit. The essence of the programs of the marked segment offered can be titled as “Program for the Formation, Support, and Development of the Client’s Business.” This program is based on a systematic approach to customer expectations, where the range of proposed solutions is a complete cycle. The program is a mechanism that allows one to learn to look more broadly at a business, understand its underlying patterns, and find optimal solutions. Considerable attention is paid to the technical support of customers through the Service and Training centers, as well as service support in management and marketing, financial and technical audits. As practice shows, in this area, substantial potential and reserves are hidden. Such growth would significantly contribute to a business’s successful operations and, accordingly, competitiveness.