Customer collaboration doesn’t just happen because you want it to happen. There are many challenges that can bring the project into a negotiation climate rather than the collaboration climate, which works so well. A couple of examples of challenges are our own old habits – and organizational structures that support nothing but written contracts and detailed requirement specifications.
CITATION STYLE
Jepsen, O. (2004). Customer collaboration: How to replace our old semi-hostile habits with friendship and rich communication full day workshop. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 3092, pp. 328–330). Springer Verlag. https://doi.org/10.1007/978-3-540-24853-8_54
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