Using intelligent personal assistants to strengthen the elderlies’ social bonds: A preliminary evaluation of amazon alexa, google assistant, microsoft cortana, and apple siri

Abstract

Social isolation and loneliness are among the important factors for the degradation of the life quality as the persons’ aging process advances. These factors can have a pronounced effect on the general health and are caused by the decrease in social interaction by the person with the friends, family and ex-coworkers groups. On the other hand, the software and hardware technologies has reached a maturation point were the electronic assistants can acquire information from the user through camera images, as well as to communicate with the user by means of natural voice language. In this context, a model for the adoption of electronic intelligent assistants by the elderlies has been proposed in previous work. In the current work, it is assessed the possibility of using the current consumer assistants to implement the proposed model. Several assistants are analyzed (Amazon, Google, Microsoft and Apple), assessing their functionalities and how they could be used to assist the elderly in strengthening their social bonds with the family, friends and ex-co-workers groups.