The FAR model - The ‘Rubik’s cube’ of process and project monitoring

Abstract

This article introduces a newly elaborated monitoring method for projects and processes involving repetitive activities. The FAR model structures monitoring indicators according to three perspectives: 1) Focus dimension-describes if indicator is for inputs (potential), activities (efficiency) or outputs (effectiveness) 2) Attribute dimension-describes if indicator reflects quality, timing or financial characteristics of units measured; 3) Role dimension-describes if actual value of indicator is measured (measurement), calculated (differentiation) or estimated (prediction). The FAR model can be considered as a special combination of tools and principles of Balanced Scorecard, Earned Value Management and Six Sigma Business Process Management System methodologies. In this work, we present our model and how it can be applied in an operation development project. We found that the FAR model is able to alert management about events with negative effects and give the chance to implement corrections in time.