Dimensions of business process intelligence

Abstract

Some approaches to support decision making in the context of business process management exist since a couple of years. Most of them are not systemized. This fact leads to the necessity of a classification of this broad area. The papeŕs objective is to evaluate and differentiate approaches of Business Process Intelligence (BPI) within the last decade. The results of this analysis are a morphological box and a definition to clarify potentials of Business Process Intelligence. The definition integrates the most frequently used characteristics as well as different understandings of BPI and it indicates a holistic view on the dimensions of this area. Additionally, the literature-based propositions regarding current shifts provide the authoŕs perspective to the field of BPI and point out a guideline for further research. © 2011 Springer-Verlag.