Digital employee experience engagement paradox: Futureproofing retention practice

Abstract

The digital disruption of everything technology, society, business models is impacting the future of work inclusive of the evolution of the role of both the generalist and specialist human capital practitioner. Futureproofing the employee experience through design thinking, robust workplace people analytics and agile transformation ways of working is the new normal for evidence based human resource practitioners. This chapter explores how specifically digital disruption is impacting future of work and what work in the future is likely to look like. Possible answers to which digital capabilities, competencies and business culture might enable not a race and battle against the smart machines but rather a constructive collaborative augmentation. Which of these future digital technology work processes or digital workforce contexts will enable sustainability despite massive automation and deskilling of knowledge work? The chapter makes recommendations for futureproofing retention and engagement via the (re) design of next generation employee experience.