The formalization of the knowledge management in the managerial approach in the Algerian firms: Case of the territorial direction of Algeria telecom of Tlemcen

Abstract

In this article we treat the problems of the management of knowledge in the managerial approach, i.e., how the organizations manage its knowledge? While being based on the theory of resources to identify knowledge like a strategic resource, our aim is to propose a model of the management of knowledge which is based on the combination between the processes of the management of knowledge (creation, storage, the share, the use and the evaluation) and the factors personal (ambition, the behaviour and leadership) and organisational (strategy, vision, culture and the structure) with the contribution of information and communication technologies in order to acquire the competitive advantage. A case study was carried out in the territorial direction of Algérie Télécom of Tlemcen to show the importance of the management of knowledge in the organization.