Updating business intelligence and analytics maturity models for new developments

Abstract

Recent developments such as real-time, social, predictive and cloud business intelligence and analytics (BI&A) introduce extra ways for organisations to obtain insight and business value from an expanded range of data. Organisations have struggled with the strategy, implementation, and measurement of their BI&A efforts, and a series of business intelligence maturity models (BIMMs) has been introduced to identify strengths and weaknesses of their BI&A situation, and assist remedial action. These BIMMs are however seen to be incomplete and outdated and do not accommodate recent BI&A developments. This study suggests how BIMMs should be modified to cater for these developments. Existing BIMMs were examined, and interviews conducted with BI&A professionals knowledgeable about BIMMs and recent BI&A changes. Findings suggested that existing BIMM dimensions should be modified in various ways to cater for the recent changes in BI&A. In addition, project management was identified as a new BIMM dimension.