The perception of international students on the facility and sport tourism event management

Abstract

The new challenges facing event sport tourism are explored in two parts: from an economic perspective, and social field as the tool to improve decision-making processes when organising sport events. The aim of this paper is to develop a deeper understanding of the perception from customers on the facility of sport tourism event management in other to allow continuance business. This study was a descriptive research with mixed methods. The subjects of this research were 51 international students from in 45 countries taken by representative random sampling. Data analysis techniques using correlation and linear regression among indicators-variables, and between variables themselves with Software SPSS.21 and PLS-SEM. The results showed that there was a significant effect from environment of the tourism place to the tourists'satisfaction, the relationship between satisfaction-perception was largely weak because of the transaction fees which are not moderated, and the deep lacking of types of sports in the Malang tourism place. Thus suitable environment, types of sports, tariff moderated become strong management tools that help sports managers to decide how to allocate resources to improve satisfaction, customer loyalty Originality/value: This study is the first to apply to explain career to the current situation in Malang tourism place.