IMPLEMENTATION OF ITIL SERVICE LIFECYCLE IN SMALL AND MEDIUM-SIZED ENTERPRISES OF POLISH ICT SECTOR

Abstract

The aim of the article is to present implementation of ITIL Service Lifecycle in SMEs of ICT sector in Poland. Modern IT firms turn their attention toward business-oriented service provisioning. ITSM frameworks, such as ITIL enable this shift of IT firms. This article presents unique knowledge on ITIL Service Lifecycle processes adoption in SMEs with particular emphasis on deployment in different ICT sector. Article presents result of own study on 345 SMEs of ICT sector in Poland.