A new user behaviour model and QoE determination on short-message-service

Abstract

This work proposes a method for end-to-end Quality of Experience determination for Short-Message-Service based on a new user behaviour modelling and end-to-end QoS measurements. The suggested model includes several relevant properties of SMS users behaviour that have not been considered in previous works, and improves Quality of Experience evaluation by distinguishing different behaviour states. The proposed method was implemented and has been tested for a period of time on a local operator network, proving that it is effective for QoE determination, providing consistent results, including reliable real time fault detection. Copyright 2009 ACM.