A study on the location-based reservation management service model using a smart phone

Abstract

This paper suggests a location-based reservation management service model that can manage various reservation services and provide related information to users through their smart phones in real-time. The proposed service model is based on a smart phone to relieve inconvenience of existing reservation systems that have limited access effectiveness in space and time or long waiting time. To improve service satisfaction, the proposed service model includes a service server to manage highly qualified and reliable reservation schedules with user's location information from smart phones, and a client to support users to make their application plans through intuitive user interfaces. Therefore, the proposed model can help users to save a long waiting time in various service places, for example food stores, banks, and government office customer service centers. © 2013 Springer Science+Business Media Dordrecht(Outside the USA).