Abstract
Successful intercultural communication depends on the personal ability to mutually understand the web of belief of the others using empathic capabilities as shown by empirical examples. Only assuming the perspective of a user by the HCI designer to grasp their needs, can lead to good user interfaces of high usability, thereby evoking excellent user experience. Hence, empathy is a key factor for the successful design of intercultural human computer interaction (HCI). © 2011 Springer-Verlag.
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Heimgärtner, R., Tiede, L. W., & Windl, H. (2011). Empathy as key factor for successful intercultural HCI design. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 6770 LNCS, pp. 557–566). https://doi.org/10.1007/978-3-642-21708-1_62
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