System development by process integrated knowledge management

Abstract

Due to globalization and ever shorter change cycle's organizations improve increasingly faster their products, services, technologies, IT and organization according to customer requirements, optimize their efficiency, effectiveness and reduce costs. Thus the largest potential is the continually improvement and the management of information, data and knowledge. Long time organizations had developed lot separate and frequently independent IT applications. In the last years they were integrated by interfaces and always more by common databases. In large sized enterprises or in the public administration IT must operate various different applications, which requires a lot of personal and cost. Many organizations improve their IT starting from the lived processes using new technologies, but ask not, how they can use technology to support new processes. Many organizations of different sizes are implementing already for several years process oriented standard based management systems, such as quality ISO9001, environmental ISO14001, information security ISO/IEC27001, IT service ISO/IEC 20000-1, hygiene management systems ISO 22000 or others, which are based on common principles: objectives and strategies, business processes, resource management and continuously optimization. Due to this situation we used in different case studies as basis for system development a the organization adapted, holistic, interdisciplinary, integrated, standard based management system to analyze customer requirements and integrate, optimize and harmonize processes and services, documents and concepts. This promotes efficiency, effectiveness and organizational development to guarantee sustainable organization success. © Springer Science+Business Media B.V. 2010.