Collaborative service for cross-geographical design context: The case of sino-Italian digital platform

Abstract

Recently, cross-geographical cooperation with multi-stakeholders is frequently involved in design exploration process. Problems and limitations have also cropped up following this trend, such as temporal and geographical boundaries, transportation of different formats, project management effectiveness, and the time-consuming multinational communication. To response such new challenges, a set of services for digital collaborative work arise at the moment. However, design strategies or paradigms for facilitating cross-geographical design collaboration context are still not clear. To make the user experience more smooth and friendly, designers also have some confusion to clarify a more efficient service approach. This study aims to give a strategic guidance for collaborative service design. With the methodology of case study, research results can be drawn through five stages: (1) Literature review on elements and mechanism of user experience, collaborative service and CSCW. (2) Inquire and insights for collaboration work features under the real design context. (3) User experience integrity (accessibility, tolerance and restriction) clarifying through case study on typical collaborative service products (i.e. Teambition, BIM and ZOOM). As the research findings, a dynamic strategy model combined with three key attributes (Relationship construction, interaction capacity, and experience extension) is put forward. The specific case of Sino-Italian Digital Platform is introduced to present a contextual design paradigm to response the strategy mentioned above. Such hypotheses and findings of this study as recommendations explore a tentative approach for designers who are interested in innovating service systems. This study also provides practice supports and theoretical extension for both service design and user experience.