The mobility in Belo Horizonte through the macroergonomics and service design

Abstract

The urban organization passed through successive revolutions over the years, with regards to styles, social-political strategies and impacts in human daily life. These conditions have forced the implementation of new mobility concepts, in which incipient complex structures feature in urban centers. Brazil relies on, primarily, the individual transport through the road/car pair, contradicting the strategic world thinking, in which prevails the intermodal system of transportation. The purpose is analyzing the capital’s transport system, under the macro ergonomic and service design perspective (its organization and physical/psychological impacts on the population). Thus, considering the present situation of Belo Horizonte city, we noted that just implementing new vehicles (MICRO approach) won’t solve the problem, because it doesn’t integrate the urban mobility global system (MACRO approach) – interconnect, in an efficient and safe way, the point of departure to the destiny. The preliminary results point to two directions: A - urban space should be thought as a “system of systems integration” and not just the association/approximation of products; B - the previous concept demands a systemic reading of the MACRO/MICRO, since the intrinsic values must be attacked to the individual and not less to the collective in relation to the organized society.