"Tell me a story" issues on the design of document retrieval systems

Abstract

Despite the growing numbers and diversity of electronic documents, the ways in which they are cataloged and retrieved remain largely unchanged. Storing a document requires classifying it, usually into a hierarchic file system. Such classification schemes aren't easy to use, causing undue cognitive loads. The shortcomings of current approaches are mostly felt when retrieving documents. Indeed, how a document was classified often provides the main clue to its whereabouts. However, place is seldom what is most readily remembered by users. We argue that the use of narratives, whereby users 'tell the story' of a document, not only in terms of previous interactions with the computer but also relating to a wider "real world" context, will allow for a more natural and efficient retrieval of documents. In support of this, we describe a study where 60 stories about documents were collected and analyzed. The most common narrative elements were identified (time, storage and purpose), and we gained insights on the elements themselves, discovering several probable transitions. From those results, we extract important guidelines for the design of narrative-based document retrieval interfaces. Those guidelines were then validated with the help of two low-fidelity prototypes designed from experimental data. This paper presents these guidelines whilst discussing their relevance to design issues. © IFIP International Federation for Information Processing 2005.