Consolidated management of business process variants

Abstract

In business processes within large organizations, one will often find variations stemming from segmentation along customer types, product lines, business units or geographical regions. For example, a business process for handling claims in an insurance company will vary depending on whether the claim relates to a car accident, a property damage or a personal incident. Also, in an insurance company that operates in several jurisdictions or countries, one is likely to observe variations in the way insurance claims are handled across these political boundaries. Similarly, in company mergers, the merged organization often ends up with multiple models describing " equivalent" processes previously executed separately in each organization prior to their merger. © 2012 Springer-Verlag.