E-participation model for kuwait e-government

Abstract

Internet has an influence on every aspect of modern life. The increasing interest in e-government has led to increase in public expenditure on communication technologies. The technology provides and facilitates opportunities for citizens to interact with e-government, so called e-participation. In fact, it makes the citizens involvement higher in the delivery of services, administration, and decision making. People need to engage themselves and participate in e-government to achieve its objectives. e-Government literature explored the factors that influence people to participate in e-government. However, the study of e-participation is new in Kuwait. Therefore, this paper aims to find out the critical factors affecting e-participation in Kuwait. To attain the purpose of the research study, a conceptual model has been developed, keeping the context of Kuwait society in view. Then, a questionnaire has been designed and used to test the conceptual model. The results indicate that technical factors, social influence, political factors, perceived usefulness, and perceived ease-of-use are the significant factors that influence the citizen's intention to participate in Kuwait e-government. Consequently, the results of this study need to be adopted by the government to enhance e-participation in Kuwait e-government.