Collaborative After-Sales Service in the Cloud Manufacturing

Abstract

In the globalization background, rapidly expanding manufacturing industry and quickly developing computing and information technology pushed that cloud manufacturing which represents the most cutting-edge integration of manufacturing and information technology came into being. Meanwhile, during the full life cycle of the manufacture, the profit of production, supply and sell is getting lower and lower. After-sales service sectors because of their great profit growth get more and more attention, so the collaborative after-sales service (hereinafter referred to as “collaborative service”) between enterprises is becoming an important research direction of cloud manufacturing. This paper analyzes the importance and service modes of collaborative service, proposes collaborative service solutions between enterprises, with the advanced technology and the concept of cloud manufacturing, through the establishment of a third-party after-sales collaborative service platform, helps global manufacturing enterprises and service providers to build business cooperation relationship quickly and promotes manufacturing enterprises from “production style” to “service style”.