Motivation to self-report: Capturing user experiences in field studies

Abstract

User experience (UX) refers to the feelings people have when interacting with a product or service. UX design aims to enable certain experience through the development and testing of prototypes, therefore methods are needed to capture and evaluate user experience at different stages of use. Experience Sampling Method has been used to capture user experience on a moment-to-moment basis and in the context they are elicited. One mayor drawback of this method is the high load on participants, which often results in lowering participation in the study. Based on a literature review on motivational theory two design concepts are presented to illustrate how different motivators could influence different qualities of participation. Initial explorations of these concepts address opportunities and challenges of motivational mechanisms in the development of UX design and research methods. © 2013 Springer International Publishing.