Developing a model to measure user satisfaction and success of virtual meeting tools in an organization

Abstract

Information Systems evaluation is an important issue for the managers in an organization. But it is very difficult to evaluate. A lot of works have been done in this particular area. Many methods have been developed over the years to evaluate the information systems. The easiest and mostly used evaluation method is to measure the user satisfaction of a system. But there is no unique model that can be used to evaluate all kind of information systems. In this paper, we propose a model to measure user satisfaction of virtual meeting tools used in an organization. We verify the model by conducting two surveys and applying different statistical analysis on the collected survey data. The proposed model measures the user satisfaction and success based on six factors namely content, accuracy, ease of use, timeliness, system reliability and system speed. © 2009 Springer Berlin Heidelberg.