Investigating the continuance commitment of volitional systems from the perspective of psychological attachment

Abstract

This study majorly integrates IS success model and Social influence theory to take into account both social influences and personal norms, to investigate deeply critical factors affecting the continuance intention of an information system used by elementary schools in Taiwan. Questionnaire survey is conducted to collect data for analysis by PLS, with 206 teachers sampled from Yunlin county elementary school as research subjects. Principal research findings are: (1) perceived net benefits positively affect attitude, and attitude has the same effect on continuance intention, (2) among three psychological attachment degree, compliance shows negative effect toward perceived net benefits and continuance intention, while identification and internalization manifest positive effects, (3) system quality, information quality, and service quality push perceived net benefits, attitude and continuance intention in general. Conclusions offer practical and valuable guidance regarding ways to enhance SFS users' continuance commitment and behavior. © 2011 Springer-Verlag Berlin Heidelberg.