A framework for process reengineering in higher education: A case study of distance learning exam scheduling and distribution

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Abstract

In this paper, we propose a conceptual and operational framework for process reengineering (PR) in higher education (HE) institutions. Using a case study aimed at streamlining exam scheduling and distribution in a distance learning (DL) unit, we outline a sequential and non-linear four-step framework designed to reengineer processes. The first two steps of this framework - initiating and analyzing - are used to initiate, document, and flowchart the process targeted for reengineering, and the last two steps - reengineering/ implementing and evaluating - are intended to prototype, implement, and evaluate the reengineered process. Our early involvement of all stakeholders, and our in-depth analysis and documentation of the existing process, allowed us to avoid the traditional pitfalls associated with business process reengineering (BPR). Consequently, the outcome of our case study indicates a streamlined and efficient process with a higher faculty satisfaction at substantial cost reduction.

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APA

Abdous, M., & He, W. (2008). A framework for process reengineering in higher education: A case study of distance learning exam scheduling and distribution. International Review of Research in Open and Distance Learning, 9(3). https://doi.org/10.19173/irrodl.v9i3.535

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