Mountain Information System: A distributed e-government office

Abstract

The "Mountain Information System" is an e-government service system that provides really needed and full services to mountain community in Italy. The system has to intermediate local and central public services: if a service requires the beginning of many procedures, in charge to different public administration, we call this service an "inter-administrative service". An "inter-administrative service" system has to coordinate and certify this flow of administrative procedures,linked logically and in time, involving different offices of public administration ("certify the service as a whole"). The "Mountain Information System" achieves these goals using an architectural component, the "certification and security overlay" that provides basic services, available outside the application layer, assuring the separation between the management of services and their control (monitor, supervision and action in case of emergency) on synchronization processes done to set all procedures in an inter-administrative service.In 2001 the "Mountain Information System" satisfied more than 4 millions service requests, including economic and administrative services. © 2003 by Springer Science+Business Media New York.