Managing sessions of creative requirements elicitation and assessment

Abstract

The competitiveness between organizations imposes the growing need to generate differentiated products and services that can provide more value to consumers, or unexpected satisfaction factors. For that, creativity plays an important role and can be better instigated with creativity-based elicitation techniques. However, how to manage a large number of stakeholders and other resources to take part in the elicitation and evaluation sessions? This paper presents an information system that supports this management and assists in eliciting and evaluating requirements using a combinatorial creativity technique. This tool is a configurable environment which implements an elicitation process line. Six case studies were conducted to assess the users experience and the tool's efficiency in supporting the gathering of innovative requirements. We argue the positive and negative points identified by the participants during its use.